Use this form and we will get back to you as soon as possible during normal business hours. You can also email us at info@hellofriendsboutique.com.

Shipping is a flat rate of $8.00, and FREE on orders over $150.

Most orders are processed and shipped within 1 business day after payment, and no later than 3 business days. Please note that weekends and federal holidays are not considered business days.

Once your order has shipped, you’ll receive tracking information via email.

As a family-run small business, there may occasionally be rare delays due to circumstances such as illness or unforeseen events at the boutique. We truly appreciate your understanding and always strive to provide the fast shipping you deserve. Thank you so much for supporting our small business! 🤍

Please Note: When you place an item in your cart or claim it, it is removed from inventory and reserved for you. We kindly ask that you only cart or claim items with the intention of completing your purchase.

Missing or Lost Packages

If your package is marked as delivered but you don’t see it, please allow 72 hours before contacting customer service. In many cases, carriers mark packages as delivered early, and they arrive within that timeframe. Packages may also be delivered to a neighbor or placed in an alternate mailbox, so we recommend checking nearby locations if possible.

If your package has not arrived after 72 hours, please email us at info@hellofriendsboutique.com, and we’ll guide you through the next steps.

All missing or lost packages must be reported within one week of the expected delivery date. Claims reported after one week may require you to file directly with the postal carrier, and we cannot guarantee a replacement.

Local Pickups

Local pickup is available during business hours at our store location:

Hello Friends Boutique
330 E Front St
Traverse City, MI 49684

Current Store Hours:
Mon/Tues: 10 AM - 4 PM
Wed: 10 AM – 6 PM
Thurs–Sat: 10 AM – 7 PM
Sunday: 12 PM – 4 PM

You’re welcome to email us ahead of time to confirm your order is ready for pickup—we’re always happy to help!

If, by any chance, you need to make a return, simply reach out to us within 7 days of receiving your item, and we'll hook you up with a shop credit. Of course, there are a few itty-bitty things we need you to check before sending it back our way...read more